Friday, September 20, 2013

Feature Friday: Steve Digioia

Author Steve DiGioia has been in the hotel & restaurant business, in one manner or another, for 25+ years.

From a summer internship as a 16 year old “prep-cook” in Chicago, to Brooklyn NY banquet waiter, then booking agent, catering sales manager & room service manager, to restaurant director and director of banquets, he has seen some of the best and worst at their trade.

Known as “the ops guy” during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry.

Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions.

Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use and that will improve the customer service
mindset of your employees. When that happens, the result is bigger tips for the employees and increased revenue and repeat business for your company.

Steve has learned what REALLY works! Now he will teach it to you!

So Waiters, What Are You Going To Do About It?
I wrote a book about earning more tips on your very next shift, even if you’re a bad waiter and it will help, guaranteed!  It’s the book you have been waiting for. 

It’s what you must have to earn more tips, bigger tips, tips that will change your life!  Don’t you want that? 

So how can this book help you?  What can you learn from this that is different from whatever else you’ve been taught & doing?  Let’s take a step back for a moment…

During my research to prepare for writing this book, I scoured the internet for information that was already written by others on this topic.  I wanted to see what the competition was up to and was amazed by what I found.  Actually I was embarrassed.

Some of the recommendations were so bad that I had to stop looking.  Did ANY of these people ever actually work as a waiter, a bartender or manage a restaurant?  If so, they probably were not very successful.

Listen to Steve's interview here or click here to listen to it on iTunes

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