Author Steve DiGioia has been in the hotel & restaurant
business, in one manner or another, for 25+ years.
From a summer internship as a 16 year old “prep-cook” in
Chicago, to Brooklyn NY banquet waiter, then booking agent, catering sales
manager & room service manager, to restaurant director and director of
banquets, he has seen some of the best and worst at their trade.
Known as “the ops guy” during his tenure at Hilton Hotels,
Steve has redefined the operational and service standards for multiple food and
beverage departments for some of the best names in the industry.
Using a hands-on approach, he has developed multiple
training programs and personally mentored countless employees that have
successfully moved on to supervisor and senior management positions.
Still active in the business, Steve has put together this
collection of those same straightforward no-nonsense tactics that he continues
to use and that will improve the customer service
Steve has learned what REALLY works! Now he will teach it to
you!
So Waiters, What Are You Going To Do About It?
I wrote a book about earning more tips on your very next
shift, even if you’re a bad waiter and it will help, guaranteed! It’s the book you have been waiting for.
It’s what you must have to earn more tips, bigger tips, tips
that will change your life! Don’t you
want that?
So how can this book help you? What can you learn from this that is
different from whatever else you’ve been taught & doing? Let’s take a step back for a moment…
During my research to prepare for writing this book, I
scoured the internet for information that was already written by others on this
topic. I wanted to see what the
competition was up to and was amazed by what I found. Actually I was embarrassed.
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